Nights, weekends and holidays included. Nothing sits unanswered until someone opens up.
Product
ClinicDesk
A WhatsApp front desk for clinics in Pakistan. Patients book appointments on the number you already advertise — at midnight, on a Sunday, in Roman Urdu — and the booking lands in your sheet. No app, no portal, no missed message.
We show the booking on a real phone, with your doctors and your timings.
What it is for
The calls you miss are the appointments you lose
A receptionist in Pakistan costs PKR 35,000 to 60,000 a month and works office hours. ClinicDesk answers every message the moment it arrives, day or night, and never offers a slot that is already taken. It does not give medical advice, and that is not configurable.
How a patient books
Five steps, about a minute
A guided form inside WhatsApp — no menus to memorise. Patients who prefer to just type can do that instead: “kal Dr Malik ke paas 5 baje” works.
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They message your number
A salam is enough. ClinicDesk replies with a Book appointment button.
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Patient details
Name, age, gender and reason for the visit, on one short screen.
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Choose a doctor
Your doctors, with specialty and fee shown, so nobody has to ring to ask.
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Choose a day and time
Only genuinely free times appear — checked against that doctor’s sessions, your blocked days and every appointment already taken.
No double bookings -
Confirmed
The patient gets an appointment ID in the chat. You get the booking in your Google Sheet.
Advantages
What your clinic gets
It is the WhatsApp number they already have for you. No app, no account, no explaining.
People write the way they normally write, including switching mid-sentence.
Every booking is written to the clinic’s Google Sheet. Nothing new for staff to learn.
Anything urgent gets 1122 guidance at once and alerts your staff. Medical advice is never given.
Complaints, late changes and anything unusual go to your team with the thread attached.
Scheduled reminders to cut no-shows. In build now.
Check the day’s list or block a slot from your own phone. In build now.
Who it is for
Single-site clinics that already run on one WhatsApp number
General practice, dental, dermatology, physiotherapy, eye clinics — anywhere patients already message to ask for a time. It suits a clinic with one to ten doctors and a front desk that is either overloaded or closed half the day. It is appointment booking software, not a practice management system: it does not hold medical records, raise invoices or replace whatever you already use for those.
See it on a real phone
Twenty minutes. We set it up with your doctors and your timings, you book an appointment yourself, and if it works we agree a go-live date.