Service · Banking

Automate the bank behind the app.

You digitised the customer. The operating core behind them — returns, alerts, approvals, correspondence — is still manual. We automate it, with the evidence a supervisor will ask for.

01 — The problem

Every digital customer you add lands as manual work behind the glass.

Growth in the app becomes alerts, disputes, reporting rows and approvals in the back office. Headcount is the only lever most banks have left. Pick a domain:

Today

Dozens of periodic returns assembled from system extracts into spreadsheets, under deadline, by named individuals.

Automated

Each return is a definition, not a codebase — with maker–checker, validation and lineage built in.

Today

Every screening alert cleared by an analyst reading multiple systems and typing a rationale.

Automated

Agents dispose against a compliance-ratified matrix. Humans get escalations with the evidence already assembled.

Today

Document and sequence assurance across Islamic financing structures achieved by sampling.

Automated

Full-population document, sequence and profit-computation checks, with exceptions surfaced for review.

Today

Unstructured email and scanned attachments read and looked up by hand against a supervisory deadline.

Automated

Automated extraction, verification against core systems, intent classification and SLA-tracked routing. A human still signs.

Today

Core banking exports manually reconciled to the regulator's schema. Rejection is the error-detection mechanism.

Automated

Validated conversion with schema and business checks applied before submission, not after it.

Today

Requests and authorisations on email, messaging apps and paper. No queue, no SLA, no audit trail.

Automated

Directory-integrated routing with approval chains, SLA instrumentation and complete audit history.

Today

Policies published and effectively unreachable. Staff ask colleagues; colleagues approximate.

Automated

A retrieval assistant citing the governing document, on privately hosted models with zero data egress.

02 — How we solve it

Agents that do the work — inside your controls, not around them.

The agents read the systems you already run. Everything they do returns through a control point with a named owner, and leaves evidence on the way out.

  1. Your systems

    Core banking, documents, vendors, mail.

  2. Assertica

    Agents

    Reporting, alerts, correspondence, filing.

  3. Your controls

    Maker–checker, approvals, a named owner.

  4. Evidence

    Returns, filings, a complete audit trail.

Assurance Every automated decision tested, monitored for drift and evidenced — continuously, in production.
Figure 1 · Where the agents sit
03 — The results

Six systems of this shape are already running in a live regulated bank.

Reporting prep

60–80%

Less effort per reporting cycle

Alert clearance

50–70%

Fewer analyst hours on routine disposition

Filing prep

70–85%

Less time per filing period

Approvals

40–60%

Faster internal turnaround

In production

Regulatory reporting platform

Fifty-plus returns across ten departments, config-driven.

In production

Agentic AML / CFT disposition

Alerts dispositioned against a ratified matrix.

In production

Correspondence intake

Extraction, verification and SLA-tracked routing.

In production

Regulatory filing pipeline

Validated pre-submission conversion with lineage.

In production

Service & approvals platform

The system of record for inter-department work.

In production

Private AI knowledge

Cited answers on models inside the bank's perimeter.

Indicative ranges from comparable deployments, not audited client-attributable results. The institution is not named; references are available under NDA.

04 — How we do it

Small start. Assurance from the first system, not the first audit.

  1. Diagnostic

    We map the processes and come back with a ranked portfolio and a business case.

    4–6 weeks
  2. Wedge

    One process taken end to end into production, chosen for measurable payback.

    10–14 weeks
  3. Expand

    Successive waves from the portfolio, under a single quality gate.

    Rolling
AssuranceContinuous track

Not a fourth phase. It runs from the first system in production. Automating for a year and then commissioning assurance is commissioning archaeology.

Figure 2 · Engagement phases and the continuous assurance track

How do you know it behaves?

A bank can evidence that a human control operates — procedure, sample, reviewer, signature. Replace it with an AI system and that evidence disappears with nothing in its place. So we scale assurance to what failure actually costs:

Systems that…

Customer assistants, internal knowledge tools

If it fails

A wrong answer, reputational exposure, an inconsistent commitment to a customer.

Assurance intensity
Systems that…

Alert disposition, eligibility, risk scoring, document review

If it fails

A control that did not operate — which is a finding.

Assurance intensity
Systems that…

Execution on accounts, submissions or customer records

If it fails

A transaction or filing that must be unwound and explained.

Assurance intensity

Start with a sixty-minute discussion.

With the sponsoring executive, and ideally compliance and operations — to test whether this matches your own view of the bank.